Last Updated: October 2025
LTM Smart Pay is operated by
Galexy IT Solution & Consultancy Pvt. Ltd..
We are committed to maintaining transparent and fair refund practices
for all recharge, bill payment, and service transactions.
1️⃣ Eligibility for Refunds
Refunds are applicable in the following cases:
- Duplicate or accidental payments
- Failed transactions where amount is debited but service not delivered
- Technical errors caused by system malfunction
2️⃣ Non-Refundable Cases
Refunds will not be provided for:
- Successfully completed transactions
- User mistakes (incorrect account details)
- Third-party payment gateway charges
3️⃣ Refund Request Procedure
To request a refund, please provide:
- Transaction ID or reference number
- Date and transaction amount
- Reason for refund request
4️⃣ Refund Processing Time
Refunds are reviewed and processed within
7–10 business days.
The amount will be credited to the original payment method.
📞 Contact Information
LTM Smart Pay
(Operated by Galexy IT Solution & Consultancy Pvt. Ltd.)
📧 support@ltmsmartpay.com
📞 +91 6396834580
We reserve the right to modify this Refund Policy at any time.
Updated versions will be available in the app and website.
